Refund policy

Please note: all returns must first be approved by our customer support team.

Return Shipping & Restocking Fee

For non-quality related returns, the following conditions apply:

· A 10%–15% restocking fee will be deducted from the refund

· Original shipping cost (if any) is non-refundable

· Return shipping cost is the responsibility of the customer

This policy helps us maintain fair pricing and efficient logistics across our U.S. warehouse network.

Defective or Damaged Items

If your item arrives damaged, defective, or incorrect:

· Please contact us within 48 hours of delivery 

· Provide clear photos or videos of the issue

After verification, we will offer one of the following solutions:

· Free replacement

· Full refund

· Partial refund depending on the situation

In cases of transit damage, we will work with the carrier to resolve the issue.

Exchanges

We currently do not offer direct exchanges.

If you wish to exchange an item, please:

1. Request a return

2. Place a new order separately 

Return Process
Step 1: Contact Us

Email: service@evenluck001@163.com

Legal Notice
General Information

This website is operated by EASY UP. Throughout the site, the terms “we”, “us”, and “our” refer to EASY UP.

EASY UP is an international e-commerce brand registered in Hong Kong. We provide products and services to customers worldwide, including the United States.

By accessing and using this website, you agree to comply with all applicable laws and the terms outlined in our policies.

Business Information

Company Name: EASY UP
Registered Address:
FLAT/RM S157 2/F THE CAPITAL 61-65 CHATHAM ROAD SOUTH TSIM SHA TSUI KL
Hong Kong

Contact Email:
service@evenluck001@163.com

Intellectual Property

All content on this website, including but not limited to:

Text
Images
Product designs
Logos
Graphics

is the property of EASY UP or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content from this site without prior written permission.

Product Information Disclaimer

We strive to ensure that all product descriptions, images, and specifications are accurate. However:

Minor variations in color, size, or appearance may occur
Product packaging and specifications may change without notice

All information provided on this website is for general informational purposes only and should not be considered as a guarantee of exact product characteristics.

Limitation of Liability

To the fullest extent permitted by law, EASY UP shall not be liable for any:

Indirect, incidental, or consequential damages
Losses resulting from the use or misuse of our products
Delays or issues caused by third-party logistics providers

Use of our products is at your own discretion and risk.

External Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites.

We encourage users to review their terms and policies before engaging with them.

Compliance & Use of Website

You agree not to use this website:

For any unlawful purpose
To violate any applicable laws or regulations
To infringe on intellectual property rights
To distribute harmful or malicious content

We reserve the right to restrict or terminate access to users who violate these terms.

Governing Law

This Legal Notice and any disputes arising from the use of this website shall be governed by and interpreted in accordance with the laws of Hong Kong.

Updates to This Notice

We reserve the right to update or modify this Legal Notice at any time without prior notice.

Continued use of the website constitutes acceptance of any changes.

Contact

If you have any questions regarding this Legal Notice, please contact us:

📧 Email: service@evenluck001@163.com

Please include:

· Order number

· Product name or SKU

· Reason for return

· Supporting photos/videos (if applicable) 

Step 2: Approval & Instructions